Start here:  http://forums.otterhub.org/viewtopic.php?f=60&t=7531 (explains groups, supervisors, etc)
Enable CustomerCompanySupport in CustomerUser section.

*I* am not a fan of Customer Based Queues, because services are (IMO) a better way to handle that.
http://forums.otterhub.org/viewtopic.php?f=53&t=16064  (My explanation on this issue)
http://forums.otterhub.org/viewtopic.php?f=53&t=16398 (How to assign segregated services to an entire company)
http://forums.otterhub.org/viewtopic.php?f=60&t=7138 (How to force the queues shown in the Customer Portal)


On Thu, Aug 30, 2012 at 6:52 AM, Parag Bhalerao <Parag.Bhalerao@cybertech.com> wrote:

Team,

 

Sorry if I am repeating this question, but I didn’t find good document on how to setup customer companies, how to assign customer users to specific company, how to create queues specific to a company and how to create power users (???) per company who can see all tickets for that company. Can someone point me in right direction please?

 

Thanks in advance…

 

GoodWills

 

Parag Bhalerao

 


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