Hi Florian, I got this to work for my system by adding this entry to Config.pm: $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; Please test it out before you put it into production. I also don't know for sure if it works in all versions of OTRS... I only found it after I'd upgraded our system here to 1.1.3, but I think it worked before that. -- Chris Salter -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Florian Gattung Sent: July 31, 2003 4:57 PM To: otrs@otrs.org Subject: [otrs] Replying to a ticket, quote after the signature Hi, usually, when replying to a ticket, the order is: address, quote default-answer-text signature as i usually want to have the quote appear on the bottom of the mail, and not after the address, i have to copy/paste it everytime a ticket is answered. is there a possibility to change that order? what I would prefer is: address default-answer-text signature quote is that anyhow possible? thanks in advance, Florian Gattung _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs