22 May
2007
22 May
'07
8:03 a.m.
I've got the same problem: agents receiving notifications when a ticket is opened via mail but not when is opened via web interface. Trevor Vaughan wrote: --- I think that my problem was that I wasn't explicitly setting the owner --- of the ticket so it was sending notifications to a non-existant user. I don't understand how you solved the problem... Thanks Gabriele