Does not the new framework bothers anyone compared how it use to be on version 2.4.x ? Fernando From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Fernando Frediani (Qube) Sent: 08 March 2012 19:35 To: 'otrs@otrs.org' Subject: [otrs] Version 3.1.x Framework Hi, I have been doing some tests in order to upgrade our system here from 2.4.x to 3.1.2. The upgrade path seems to work fine, but as everybody knows the user interface changed quiet a lot to this new Framework. Users have been using it for years and are used with the different colours and icons to differentiate the types of messages (Arrived via email(White), Sent to the customer(Green), Notes(Pink), Send by the system(Yellow), etc). That's quiet helpful and intuitive to the users and speed up to find things, which doesn't seem to be available on the newer version. Is there any to have a skin on the new version that will make it look like the previous versions or is it being planned to be done as default on the next versions ? I see the advantages of a new Framework and that it is new technology, but the way it is now changes significantly the user(agent) experience. Regards, Fernando Frediani