Make the header "queue" invalid - and it will be grayed in any selection
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On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:

Hi,

In OTRS, u can add your own queues. I want to create a queue title.

For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done?

Thanks,

Zak