http://support.xxx.ch/otrs/index.pl?Action=AgentTicketZoom;TicketID=32829;ArticleID=70574#Article70574


Am 18.12.2017 um 12:21 schrieb Rudolf Bargholz:
Hi,

If I click on a specific article in a ticket, then the following URL is displayed:

http://support.xxx.ch/otrs/index.pl?Action=AgentTicketZoom;TicketID=32829#Article70574

If I copy this URL, paste it into a new empty browser window, then the specified article is not shown in the view, but rather the last created article in the AgentTicketZoom view. Is there any way of specifying a URL that allows us to navigate to a specific article in a ticket?

Regards

Rudolf Bargholz




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