Re: [otrs] login error with "software error"

11 Dec 2009


      Hi Leonardo
All required Perl modules have been installed in my system, and I do
followed that document to install otrs and the database. I can get the first
page at "http://myhost/otrs/index.pl", but I can't login.

Below is my %otrshome%/bin/otrs.check result:
o CGI............................ok (v3.48)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.609)
   o DBD::mysql.....................ok (v4.007)
   o Digest::MD5....................ok (v2.39)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v5.834)
   o Encode::HanExtra...............ok (v0.23)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07_01)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.65)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.31)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.39)
   o GD.............................ok (v2.44)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44)
      o GD::Graph::lines............ok (v1.15)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.012)
   o SOAP::Lite.....................ok (v0.710.10)
   o XML::Parser....................ok (v2.36)
Regards
Colin

On Fri, Dec 11, 2009 at 12:45 PM, Leonardo Certuche <
leonardo.certuche@itcon-ltda.com> wrote:
...
Hello,
This info might help you a bit:
http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules
Leonardo Certuche
On Thu, Dec 10, 2009 at 10:35 PM, Colin Chen wrote:
...
Hi there
I'v installed otrs 2.4 from source under debian, below is my environment:
"Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch
mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info"
I followed the Install and README.webserver to finished the installation,
and passed the sytax test. It looks just fine when I get the first page (
http://myhost/otrs/index.pl), but when I use "root@localhost:root" to
login the system, I got below error message:
*************
Software error:
junk '
Connection: close
' after XML element
For help, please send mail to the webmaster (webmaster@localhost), giving
this error message and the time and date of the error.
**************
Another error message when I visit "http://myhost/otrs"  as below:
**************
Not Found
The requested URL /otrs/ was not found on this server.
Additionally, a 500 Internal Server Error error was encountered while
trying to use an ErrorDocument to handle the request.
Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4
Perl/v5.10.0 Server at debian.teccolin.info Port 80
**************
I try to check my apache log, below is the error message:
**************
 Message: C-Parser:
junk after document element at line 54, column 0, byte 1405 at
/usr/lib/perl5/XML/Parser.pm line 187
!
Traceback (25174):
   Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295
   Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
   Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
86
   Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009
Message: XML::Parser produced errors. I use XML::Parser::Lite as
fallback!
Traceback (25174):
   Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296
   Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687
   Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line:
86
   Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390
   Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31
[Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk
'\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11
11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n
**************
Pleaes may you help or give any points of directions.
Thanks and Best Regards
Colin
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