Dear Ryan, this bug has been solved and is in the next beta release! http://bugs.otrs.org/show_bug.cgi?id=6849 Cheers, Nils On 04.02.2011, at 20:36, Ryan Miguel wrote:
I have the system set to send surveys to our users after a ticket close however the e-mails they receive show html tags at the beginning of the email and the end. Like this:
$html/text$<pre>
…
[Body of survey]
[body of survey]
…..
</pre>
BUT If I change some settings related to the survey source/format or html-email configuration it will either break the survey link or mess-up all other e-mails sent out by the system to be.
Please help, I am not sure what to do as I have tried searching but haven’t found much and I am beginning to think that there is a bug with the survey formatting.
Ryan Miguel
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