Wes Plate wrote:
I downloaded the PRM for Redhat 8.0 and installed it. Then I ran the script to upgrade my database to 2.0 then I ran SetPermissions.sh.
I restarted the services but cannot log in to OTRS, no matter what I enter I am told the login failed with incorrect username or password.
I thought long and hard about this and realized that when I installed OTRS from the RPM I actually installed the latest 2.3.2 version, so I needed to upgrade my DB from 2.0 to 2.1 and so on.
Ok, did all that now I can log in to OTRS 2.3.2.
Yeah, you need to match your DB upgrades to the software version. Good to hear it's working now.
Crisis averted.
Crisis averted? You did make backups, right? (Or test the upgrade in a virtual machine so you can figure out all the steps before you apply them to the live installation.) Nils Breunese.