Oh... Now I feel stupid lol.  I kept overlooking the General Catalog and going straight to SysConfig.  Thank you for your help Michiel!

~Nathan Unsworth
M - 801.864.5734 | W - 650-385-2900 x75335
nathan@sqwishy.net | www.sqwishy.net



-----Original Message-----
From: otrs-bounces@otrs.org on behalf of Michiel Beijen
Sent: Mon 5/16/2011 1:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Modify Criticality Names

Hi Nathan:

On Sun, May 15, 2011 at 23:08, Nathan Unsworth <nathan@sqwishy.net> wrote:
> I need to modify the Criticality names in Services.  The defaults are "1
> very low", "2 low", etc.  I need them to read "Undefined", "Low", "Medium",
> etc.  I have looked everywhere I can think of but I am not able to find the
> files/settings to modify.

It's under Admin > General Catalog:
http://doc.otrs.org/itsm/2.0/en/html/ch11s05.html

BTW the 3.0 ITSM documentation is supposed to be available by the end
of the month.
--
Mike
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