Go to SysConfig group "FAQ", subgroup "Frontend::Agent::FAQ::MenuModule" and change any
Kernel::Output::HTML::FAQMenuGeneric
To
Kernel::Output::HTML::FAQMenu::Generic
Kind regards,
Renée
Am 18.12.2015 um 12:05 schrieb Rudolf Bargholz:
Just re-read my mail, and some info is missing.
I am viewing a list of FAQs and click on an FAQ in order to view the details. The error below is then displayed.
Regards
Rudolf Bargholz
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Rudolf Bargholz
Gesendet: Freitag, 18. Dezember 2015 11:39
An: User questions and discussions about OTRS. <otrs@otrs.org>
Betreff: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]
Hi,
Anyone have an idea why this error could occur and how I might resolve this problem?
Hoppla. Es ist ein Fehler aufgetreten.
Fehlermeldung: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..].
Sie können einen Fehlerbericht senden oder zurück zur vorhergehenden Seite.
Fehlerdetails
Backend ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux
Time: Fri Dec 18 10:58:20 2015
Message: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl . /etc/apache2)
RemoteAddress: 193.135.59.132
RequestURI: /otrs/index.pl?Action=AgentFAQZoom;ItemID=24 Traceback (1727): Module: Kernel::Modules::AgentFAQZoom::Run
Line: 436
Module: Kernel::System::Web::InterfaceAgent::Run
Line: 1041
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
Line: 40
Module: (eval) (v1.99)
Line: 206
Module: ModPerl::RegistryCooker::run (v1.99)
Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99)
Line: 172
Module: ModPerl::Registry::handler (v1.99)
Line: 31
Upgraded a SLES 11 from OTRS 4.0.13 to 5.0.4 and this error occurred. Then I tested numerous installations on Ubuntu 14 and 15, migrated the OTRS data to the new server, and the error did not occur. Now I have migrated to a production Ubuntu 14.04 LTS using the workflow I noted when testing, and the error occurs again.
Thankful for any help.
Regards
Rudolf
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