I think I figured it out. I didn't realize that responding to a ticket and not just creating a note is the only way of clearing a reminder flag. Adrian mccray -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Adrian McCray Sent: Tuesday, April 22, 2003 2:21 PM To: otrs@otrs.org Subject: [otrs] Setting Ticket Reminders Hello all! Quick question. Using RH 7.3 and ORTS 1.0.2 (Sunset Beach) RPM install. Everything is working fine.......except for a seemingly minor issue. During evaluating OTRS, I set a ticket with a "pending reminder" option. After the timeout period had expired, I began receiving Notification Messages. I clicked on the link, viewed the pending ticket, yet I continue to receive notification messages for this ticket. Am I doing something wrong? What is supposed to happen once the ticket has reced its remined time but is not supposed to be closed. Thank you in advance. Adrian McCray LAN Manager _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs