Set the "required" bit to 1 in the Config.pm CustomerUser Map:

    $Self->{CustomerUser} = {
#################################################################################################
#... other content from Defaults.pm was not pasted in this post ... you still need to copy them #
#################################################################################################
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
#################################################################################################
#... other content from Defaults.pm was not pasted in this post ... you still need to copy them #
#################################################################################################
            [ 'UserPhone',        'Phone',       'phone',        1,
1, 'var', '', 0 ],


On Tue, Jan 25, 2011 at 2:44 AM, Navarro, Daniel <Daniel.Navarro@gtech.com> wrote:

I’d like to make the phone # field mandatory in the Add Customer screen of the Admin section. I need to do this because there is a customer requirement that we must record the phone # of the caller for all tickets that are called in.

 

Thanks in advance.

 

Daniel

 

 

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