I'm beating my head bloody, trying to upgrade from one version of Debian'ified otrs to another. First of all, one was set to load the otrs at /opt/otrs, and the 2.0.4 version is set to load at /usr/share/otrs. It also appears the Config.pm file has changed. There have been added quotes to the left side of the various settings, which, of course, are not the same as the backup files that were created under 2.0.3. I have not been able to get the Package Manager to work under either 2.0.3 or .4. Each one tells me that it cannot execute becasue of a bug. Finally, when I try to execute the SysConfig module from the Admin screen, I get the following message: "Can't locate object method "new" via package "XML::Parser::Lite" at" Has anyone else faced, and fixed, these problems?? Thanks, Steve