Say you would like to create a FAQ article later on tickets you close with ‘review required’.

You then mark that ticket and create a view of tickets with ‘review required’ so you can find them back.

Regards

Sander

From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Willian Silva
Sent: Thursday, February 22, 2018 2:53 PM
To: User questions and discussions about OTRS. <otrs@lists.otrs.org>
Subject: [otrs] Review Required in the Close Ticket Screen

Hi Guys !

What is the purpose of the "Review Required" flag on the 'Close ticket' screen?

Regards,

Willian Silva.