I’m installing on CentOS 5 with mysql, and for some reason the install.pl script is claiming that the Kernel/Config.pm does not have write permissions set such that the apache user can write to it. So far as I can tell, this is an utter lie:

[root@slaad ~]# cd /opt/otrs/Kernel

[root@slaad Kernel]# ls -al

total 100

drwxrwxr-x  8 apache apache  4096 Aug  8 11:19 .

drwxr-xr-x  7 otrs   apache  4096 Aug  8 11:19 ..

drwxrwxr-x  3 apache apache  4096 Aug  8 11:19 Config

-rw-rw-r--  1 apache apache  3918 Aug  2 23:59 Config.pm

-rw-rw-r--  1 apache apache  3918 Aug  2 23:59 Config.pm.dist

drwxrwxr-x 16 apache apache  4096 Aug  8 11:19 cpan-lib

drwxrwxr-x  2 apache apache  4096 Aug  8 11:19 Language

-rw-rw-r--  1 apache apache 13871 Aug  2 23:59 Language.pm

drwxrwxr-x  2 apache apache  4096 Aug  8 11:19 Modules

drwxrwxr-x  3 apache apache  4096 Aug  8 11:19 Output

drwxrwxr-x 21 apache apache  4096 Aug  8 11:19 System

[root@slaad Kernel]# groups otrs

otrs : otrs apache

[root@slaad Kernel]# groups apache

apache : apache otrs

[root@slaad Kernel]#

So from what I can see, the apache and otrs users are members of each other’s groups, and everything in the Kernel directory is group writeable. Anyone see something I do not?

Aaron M. Long

NOC Engineer

Leapfrog Enterprises, Inc.

6401 Hollis Street

Emeryville, CA 94608