Hello to all I have some trouble with the system monitoring , all appear to be ok , but the system "could not find any CI with the name" , the name has a #015 after , i do not know what is happening . The open ticket and closed ticket it is ok --> I put the log below Apr 30 21:39:54 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System:: PostMaster::Filter::SystemMonitoring::_LogMessage] SystemMonitoring Mail: New Ticket - Host: CMP-SRV-BI-01#015, State: DOWN, Service: Host Apr 30 21:39:54 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::_SetIncidentState][Line:484]: Could not find any CI with the name 'CMP-SRV-BI-01#015'. Apr 30 21:39:54 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2012043010000056/Host DOWN alert] created (TicketID=12,Queue=ECO,Priority=3 normal,State=new) Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::PostMaster::Filter::SystemMonitoring::_LogMessage] SystemMonitoring Mail: Recovered - Host: CMP-SRV-BI-01#015, State: UP, Service: Host Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::_SetIncidentState][Line:484]: Could not find any CI with the name 'CMP-SRV-BI-01#015'. Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::_LinkTicketWithCI][Line:577]: Could not find any CI with the name 'CMP-SRV-BI-01#015'. Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::PostMaster::FollowUp::Run] FollowUp Article to Ticket [2012043010000056] created (TicketID=12, ArticleID=22). , Apr 30 21:39:55 eco-srv-otrs-01 OTRS-CGI-10[1496]: [Notice][Kernel::System::MailAccount::IMAP::_Fetch] IMAP: Fetched 2 email(s) from monitoracao@xxxxx.com.br/200.242.222.edited --> Configuration Self->{'SystemMonitoring::LinkTicketWithCI'} = '1'; $Self->{'SystemMonitoring::SetIncidentState'} = '1'; $Self->{'PostMaster::PreFilterModule'}->{'00-SystemMonitoring'} = { 'ArticleType' => 'note-report', 'CloseActionState' => 'closed successful', 'ClosePendingTime' => '172800', 'CloseTicketRegExp' => 'OK|UP', 'DefaultService' => 'Host', 'FreeTextHost' => '1', 'FreeTextService' => '2', 'FreeTextState' => '1', 'FromAddressRegExp' => 'nagios@centreon-localdomain', 'HostRegExp' => '\\s*Host:\\s+(.*)', 'Module' => 'Kernel::System::PostMaster::Filter::SystemMonitoring', 'NewTicketRegExp' => 'CRITICAL|DOWN', 'SenderType' => 'system', 'ServiceRegExp' => '\\s*Service:\\s+(.*)\\s*', 'StateRegExp' => '\\s*State:\\s+(\\S+)' }; --> Nagios message ***** centreon Notification ***** Type:PROBLEM Host: CMP-SRV-BI-01 State: DOWN Address: 10.32.32.1 Info: CRITICAL - Host Unreachable (10.32.32.1) Date/Time: 30-04-2012