Re: [otrs] Changing notification options

Jesús M. Navarro wrote:

On our current OTRS install the only option available when choosing the "close ticket" option is to add an "internal note". How should I change configuration so both internal and external notes are avilable on the "close ticket" option?

I believe the standard procedure to close a ticket and let the customer know is to just send a reply to the customer and set the state to closed on that reply. Nils Breunese.