Hi Gabriele, I can confirm this behaviour also, I've just got the same thing a few minutes ago to test if this setting was working correctly and how customer is told that his ticket has been rejected. Follow up emails to a ticket placed in a queue where Follow up is set to rejected in Queue settings leads to : - a follow up is created on the ticket ( unlike the Log told : follow up rejected ) - no notification is sent to customer to inform him if his follow up has been placed/rejected . normal behaviour ? Here are the logs : [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::PostMaster::Run] Follow up for [03112] but follow up not possible. Follow up rejected. [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::FollowUp and fr, try it again with en! [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'FollowUp' notification to 'root@otrs-test.da'. [Fri Aug 17 09:43:41 2007][Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to Ticket [03112] created (TicketID=6549, ArticleID=9133). Follow up rejected. It could be a bug with Follow-up feature ? BR, Laurent Le jeudi 02 août 2007 à 12:31 +0200, Gabriele D'Andrea a écrit :
I'm running OTRS 2.1.7 and I' ve configured my queues so that follow ups for closed tickets are rejected.
Yesterday, I received a followup for a closed ticket, that wasn't rejected. The syslog showed that entry
Aug 1 12:05:08 otrs OTRS-PM3-10[5620]: [Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to Ticket [2 007080110000014] created (TicketID=667, ArticleID=1566). Follow up rejected.
However the followup was in fact accepted all the same
I found an old post (dated 2004!) relating to the same problem in ver. 1.3.2, with no response http://www.mail-archive.com/otrs@otrs.org/msg06237.html
Thanks for any help