Use ID=1 as the searcher.<br><br><div class="gmail_quote">On Thu, Oct 25, 2012 at 9:47 AM, Peter Tester <span dir="ltr">&lt;<a href="mailto:rag4711-otrs@yahoo.de" target="_blank">rag4711-otrs@yahoo.de</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font:inherit">I wrote an postmaster pre-filter that searches in the tickets for an existing external ID, if it&#39;s existing a new article to this ticket is added. Otherwise a new ticket is added.<br>
My problem is that I have to define the Agent ID (UserID) in the Ticketsearch function in the pre-filter. <br>How can I handle searches in all tickets and not only supportef by the selected agent?<br><br>Thank you<br></td>
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