-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi list, after a long waiting time an some (IE-specific) bugfixes, OTRS::CiCS(::ITSM) is finally available for download for OTRS 2.4.x: http://www.cape-it.de (section "downloads") You may have a look at our demo system (http://demo-otrs.cape-it.de/) to get an idea of the following feature/improvement list: #----------------------------------------------------------------------- - - improved layout for customer ticket overview - - improved layout handle for linked objects in simple view - - improved handle for building TicketFreeTime-fields - - added auto complete function in AgentCustomerHistory - - added further configurable search fields in AgentCustomerHistory - - added features in AgentTicketBulk (e.g. type, queue default selection) - - addded navigation bar in AgentTicketCompose, -Forward, -Bounce - - added CustomerTab to AgentTicketCompose, -Forward, -Move - - added ACL-support for ticket type selections in AgentTicketEmail, AgentTicketPhone - - added default ticket type in AgentTicketEmail, AgentTicketPhone - - added sort option (by title) in several ticket views - - improved style of notify messages in the navbar section - - improved follow up-layout for CustomerTicketZoom - - OutOfOfficeSubstitute function in AgentPreferences - - position of ticket number in email subject is configurable - - renewed display of ticket search (better overview) - - renewed display of ticket zoom (configurable) - - renewed display of ticket overviews (mailbox, queueviews, etc.) - - renewed display of agent preferences - - improved display of customer ticket message - - changed layout for warning sites - - added script for simple management of queues, groups and roles based on CSV-file - - configurable customer message body as known from agent interface - - configurable TicketStateWorkflow (ACLs) - allows state workflows depending on ticket type starting with ticket creation - - DocumentLink integrated in OTRS-link structure (LinkObject 'Document') - DocumentLink offers some basic features known from DMS - users may change file names - links will not be lost - users may move files to other directories - links will not be lost - a more detailed permission concept (groups to directories) - does not require web-accessible document share anymore (but a mounted FS) #----------------------------------------------------------------------- regards, T. - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAksjdGwACgkQvXo8m5PgoXSIkQCfUcLc0zSOO8kGaJKnTImfTUd8 U1sAn2UT+mzqSc+9WNx6LjrJn8mqYrs9 =+ypF -----END PGP SIGNATURE-----