Dear Phillippe, afaik the PostmasterFilter does not support negation yet. I recommend to setup another filter, executed earlier to your X-OTRS-Ignore filter, matching for emails coming from internal mail addresses / domains and WITH “Ticket#” in the subject line. If so, stop on match ... If you execute these both filters very last you should be fine. The only disadvantage is that every email does proceed the whole set of filters before it gets ignored ... if it works actually in terms of performance depends on your quantity structure. Cheers, Nils Back form x-mas holiday ;-))) — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 10.01.2011, at 17:44, Martignier, Philippe wrote:
Hi Gerald,
Every incoming email is creating a ticket.
We don't want internal incoming emails to create tickets
So I create a postmaster filter in order to ignore (X-OTRS-IGNORE = YES) when internal emails are detected (by the domain name).
That was working great but now users would like the filter to be a little more flexible by allowing tickets to be created from internal emails when related to tickets ...
The only way I can do it is to add a line in my filter in order to add a criteria that says "and when the subject does not contain the word ticket"
I have the criteria "Subject" in the list of the filters but don't how to write the not= or <> "ticket" ....
Thanks your help
Cheers,
Philippe
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