
23 Feb
2009
23 Feb
'09
2:51 p.m.
Hi, First time posting, so I could be barking up the wrong tree here. I've been setting up OTRS / SIRIOS to function the way our workflow works with our CERT. So, I've activated the Services module and created a couple of services which describes the hierarchy we operate to. I then dumped them out using PHPmysqladmin, created the real file, and uploaded the data back into the database resulting in ADMIN::Services showing the 1000+ services correctly. This is where I either hit an issue, or a misunderstanding. When raising a ticket, the Services field to select against is blank with none being offered in the pulldown. Am I barking up the wrong tree, forgotten a step. Any advice would be welcome. Regards Steve