Hello, I was wondering why it isn't possible to move a ticket into a queue if you are not the owner of the ticket. I'm the customer service manager, and I'm not the responsible for the ticket since we have a number of accounts who are responsible for their own customers. Sometimes I need to move tickets between different queues and each time i need to take ownership, move, and then reassign the ticket, thus creating at least 3 useless notes in the ticket. I've looked into System Configuration in order to find a way to change this behavior, but without luck. Is there any possibility to do what I need without having to code something custom? thanks -- *Lynx International Srl* *Stefano Finetti* *Customer Service Manager* -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.