You&#39;ve asked the question 3 times, and apparently it&#39;s unanswerable as you&#39;ve requested. Perhaps if you tell us your use case on it we can give you a better answer. Who creates the ticket? Does the ticket already exist and are you trying to make the state New again and want the owner of the ticket to be root@localhost again? Why not just unlock the ticket?<br>
<br><div class="gmail_quote">On Fri, May 13, 2011 at 10:48 AM, Juancho - <span dir="ltr">&lt;<a href="mailto:reced13@msn.com">reced13@msn.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">




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Hi,, need help!!!<br>
 <br>
I have a problem. How can I do to move a ticket to the  &quot;new ticket&quot; without blocking the ticket to a different user.<br>
 <br>
Thanx!!!!!!!!!!!!!!!!!!!!!!!!!! <br> 		 	   		  </div>
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