Hi,
I also found myself stuck with the stats module. Sometimes is easier to
write and SQL query, all interactions are stored in the article table, there
is a field in that table called article_type_id, which refers to the
article_type table, filtering with this criteria you'll know if it's a phone
ticket or and email ticket.
Making joined queries between article, ticket and ticket_history tables will
allow you to get complete reports of your helpdesk
Greetings,
Leonardo Certuche
www.itconsultores.com.co
On 26 April 2010 04:28, Martignier, Philippe
Thanks Anton,
But I find that a bit strange, cause it is quite explicit how to create different types of ticket, the stats module should be able to provide this info ... in my point of view .)
Cheers
Philippe
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