On 4/5/2016 5:54 AM, Johan Ho wrote:
in our OTRS-system, we have some limited access users who are not given full access to all queues. But they should be able to create or move tickets into these queues.
In the newest version of OTRS (5.0.8) they can no longer move tickets into a restricted queue (when they only have MOVE_INTO and CREATE permission for that queue). Creating tickets worked fine though.
After testing a bit more it looks like if I enable RO permission too, then it works. But that is what we want to avoid, because that queue is supposed to have restricted access.
I am not sure what version of OTRS this started being a problem, but according to the user who discovered this, it used to work before.
I also saw this behavior after updating to 5.0.8. It seems that what is happening is that the user is being taken to the ticket zoom view after moving it, but without read permissions, an error is thrown. If you go to the SysConfig (admin panel) you can change the setting: Ticket::Frontend::AgentTicketMove###NextScreen to "LastScreenOverview" The default was "TicketZoom" This should solve the problem.