Re: [otrs] Problem while upgrading from 3.0.4 to 3.0.10

Hi Aleksey I have the same problem, I try to excec the same command but not work My OS Ubuntu I have update from 2.4.7 to 3.0.10 This is the command. root@gallego-laptop:/opt/otrs# bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=www-data --web-user=www-data --web-group=www-data /opt/otrs bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ Setting permissions on /opt/otrs Setting permissions on /opt/otrs/var Setting permissions on /opt/otrs/bin/* Setting permissions on /opt/otrs/scripts/*.pl Setting permissions on /opt/otrs/scripts/tools/*.pl Setting permissions on Kernel/Config.pm Setting owner rw and group ro permissions on /opt/otrs/ Thanks for your help. 2011/9/14 Aleksey Tsalolikhin

Hi, Simon, I just ran into the same issue going from 3.0.6 to 3.0.10.

I fixed it by re-running SetPermissions.pl script, but instead of targeting /opt/otrs (which, per instructions in UPGRADING is a symoblic link) I targeted the actual directory, /opt/otrs-3.0.10

Voila, things started working. I've opened http://bugs.otrs.org/show_bug.cgi?id=7748

Best, -at

P.S. Here are my notes on my upgrade troubles:

We just upgraded from 3.0.6 to 3.0.10 using the source tar ball.

otrs came up as text only after the upgrade, so I checked the httpd error log and copied over the following after seeing gobs of HTTP 404 not founds:

cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/skins/Agent/default/css-cache/ /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/ cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/js/js-cache/ /opt/otrs/var/httpd/htdocs/js/js-cache/ cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/skins/Agent/ivory/css-cache/ /opt/otrs/var/httpd/htdocs/skins/Agent/ivory/css-cache/

Now our OTRS site comes up pretty but still does not work: clicking on the page elements does not do anything, and I do still see some 404 Not Founds in the error log:

"GET /otrs-web/js/js-cache/CommonJS_a030e1015ec8f794ebfc487d740ab5ca.js HTTP/1.1" 404 339 "GET /otrs-web/js/js-cache/ModuleJS_5053768fc48162ed00f359bb1510c2ac.js HTTP/1.1" 404 339 "GET /otrs-web/js/js-cache/CommonJS_a030e1015ec8f794ebfc487d740ab5ca.js HTTP/1.1" 404 339 "GET /otrs-web/js/js-cache/ModuleJS_5053768fc48162ed00f359bb1510c2ac.js HTTP/1.1" 404 339

Looks like the web site is not working because I am missing some javascript... and then we noticed files under /opt/otrs did not have the correct permissions. On a hunch, I reran the setpermissions script targeting the /opt/otrs-3.0.10 directory rather than /opt/otrs, and now it works great!

Best, -at

On Tue, Aug 23, 2011 at 7:42 AM, Simon GARESTE wrote:

...

Hi,

I have a problem concerning the upgrade from 3.0.4 to 3.0.10. I think I did all the differents steps described on the UPGRADING file, but I end up on a page without any css. On chromium, it indicates that my browser is too old, on chrome I got the page, I'm (apparently) connected, but no css nor js. The console of the debugging tool of chrome indicates that I have a 404 not found on the css-cache file CommonCSS, on the js-cache files ModuleJS and CommonJS, and so (I guess it induces) I have 3 uncaught type errors in index.pl, about Objects that have no method Ready. I did delete the cache, using the bin/otrs.DeleteCache.pl, so how comes?

Thank you,

Simon

-- Simon Gareste Support& Development Engineer -- Consortium Scilab Digiteo Domaine de Voluceau Rocquencourt - B.P. 105 78153 Le Chesnay Cedex --

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