Hello,

Following some researches, I found out that OTRS wasn't in cause for my issue.
Indeed, it was my email server configuration. I didn't yet find the root cause, but if I fetch email via POP3 to another email client, the content of my email is also in text brut.

Thanks for your assistance.

James G.

De : Steven Carr <sjcarr@gmail.com>
À : User questions and discussions about OTRS. <otrs@otrs.org>
Envoyé le : Jeudi 11 juillet 2013 12h11
Objet : Re: [otrs] preserve formatting when fetching email

So for some reason your install is converting the HTML emails to text. Not sure why that is happening to be honest as by default it should leave the HTML emails intact, you have to specifically configure it to do what it's doing.

Not sure if official OTRS support would be able to assist you, but chances are it would cost.

Steve




On 11 July 2013 10:38, Girard James <girardjames@yahoo.fr> wrote:
Hello Steve,

Below, the snapshot of the email I will fetch via OTRS, with some HTML special formatting.


And below, the result, when OTRS fetch the email (via POP3) and convert it in ticket :

Even if the option is set as you advised, the ticket display a text message instead of a HTML content...

Regards,

James G.

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