Thanks for answers...
Looking at the manual it also say to create a rule on the mail server side.
Thanks in advance
Luca Domenella
T: +39 0698962316
E: luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravā, 124
00142 Roma (RM)
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From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Alex Cline
Sent: mercoledė 21 marzo 2012 17:30
To: User questions and discussions about OTRS.
Subject: Re: [otrs] how to disable (temporarily) email delete from server
Hi Luca,
The best option is likely to use your mail server to copy messages to another folder or recipient as soon as they're received so that you'll have copies of them if you need to rerun the fetch.
Copying the messages back to the inbox will force them all to be reimported.
Alex Cline | Senior Infrastructure Engineer
cline@vivisimo.com | Connect: vivisimo.com
Information Optimized TM
From: "Jan.Dreyer@bertelsmann.de" <Jan.Dreyer@bertelsmann.de>
Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: Wed, 21 Mar 2012 11:24:54 -0500
To: "otrs@otrs.org" <otrs@otrs.org>
Subject: Re: [otrs] how to disable (temporarily) email delete from server
Hello Luca,
you won’t be able to do so: OTRS will always get ALL mails from your pop3 server, even if the mail has already been received. So you will get many ticket-duplicates …
You can of course try to change the POP3 script to move received tickets into a folder, but I don’t think the pop3 implementation will allow you so. You may have this possibility with IMAP though.
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
Im Auftrag von Luca Domenella
Gesendet: Mittwoch, 21. März 2012 17:17
An: otrs@otrs.org
Betreff: [otrs] how to disable (temporarily) email delete from server
Wichtigkeit: Hoch
Hi,
we are going to upgrade our OTRS from 2.0.4 to 3.1.2. in order to be able to rollback our customercare manager asked us to disable the erasing of emails from server.
In this way if they found problems we can roll back and reapply everything. I think its stupid but.. its just my opinion.
Our email are all POP3. Is the otrs.PostMasterMailbox.pl script the one that download the emails ? (im a newbie on otrs sorry)
How can I modify such script to do not permit it do delete the email from the server ?
Br,
Luca Domenella
T: +39 0698962316
E: luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravā, 124
00142 Roma (RM)
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination
or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
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