Dear Pedro,
I've seen in opar a package that I think may be useful: https://opar.perl-services.de/dist/CopySearchTemplates-4.0.1
The main problem it's not updated to OTRS 5.
Atentamente,
Juan Clavero
_______________________________________________
Oficina de Tecnologies de la Informació i Comunicació
IB-SALUT
Telf. 971 426 530 ext. 3127
-----Mensaje original-----
De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de Pedro Lobo
Enviado el: miércoles, 12 de julio de 2017 22:42
Para: User questions and discussions about OTRS.
Asunto: [otrs] Global Saved Search Profile
Hi,
I've created a few saved search profiles in OTRS (namely for tickets). I then shared these profile links with other users, but when then access the link, the search filters are empty or not selected. Is there a way of generating a global search profile? I want all agents to have access to the same search profiles.
Cheers,
Pedro
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