Alexander,

There are two settings I've found that make these changes possible

OTRS 2.0.1 - On *nix

/opt/otrs/Kernel/Config/Files/Ticket.pm
Remark out the statement that is the default and change this to whichever suits your needs

Also, you will need to configure one additional file at a minimum

/opt/otrs/scripts/apache2-perl-startup.pl or apache-perl-startup.pl
Modify the 'use' statement to match the number generation you want.

I've had problems with this though. I am working a clean install on a multiprocessor x86 server running RHEL3

If you come up with anything else please pass it on ;)

You of course will need to bounce your apache services

Thanks,

Brad

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Kardailsky
Sent: Tuesday, August 16, 2005 3:32 PM
To: otrs@otrs.org
Subject: [otrs] Ticket NumberGenerator

Hi all,

 Could you please tell me how do I can change default settings for
 Ticket::NumberGenerator in new otrs version? Thanks.

--
Best regards,
 Alexander                         

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