Hi Andrew,

As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :)
Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ?
Did you check if OTRS database has been created automatically by post-script package install ? Does your mysql default installation is working properly ( do a simple test through <mysql -u root -p> from your machine)
More basically, did you try the tarball package installation method ? or check the INSTALL file that comes with it ( all the installation process is listed in it) ?

Thanks by advance,

Best regards.

Laurent

Le lundi 06 août 2007 à 09:59 -0500, Andrew Meyer a écrit :

Hi,

It seems that every time I send an email to this mailing nothing gets accomplished. But I am trying to go live with otrs2 at my company, and can’t figure out why every time I install the package, it doesn’t work. I am using Debian Etch, with OTRS2. If I install with mysql, it says there is some database problem. I have the mysql-client installed. If its postgresql, it doesn’t install the user for administering the application. Could someone please advise me on this? I would like to go live this week.

Thanks for you help,

Andrew Meyer

Unix Systems Analyst

Precision Practice Management

1300 Hampton Ave., Ste 200

314-787-0681 x39

314-565-0868

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