Re: [otrs] Can users (agents) work with OTRS by email?

Nils Breunese (Lemonbit) wrote:

Oleg Polovinkin wrote:

...

Hmmm... Can't understand, why not look at user base, if email of sender is agent email?..

In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like you are requesting, but currently OTRS does not support this workflow AFAIK.

Aren't that addresses of agents and customers in different tables? -- Sincerely yours, Oleg Polovinkin