okay, i really want to help you because I had the exact same problem and i solve it
its my best bet your setting one of the parameter wrong!
 
so try this perl script
 

use strict;
use warnings;

use Net::Ldap;

my $ldap = Net::LDAP->new ( "active_directory_server") or die "$@";
my $mesg = $ldap->bind ( 'CN=xxx, OU=xxx, DC=xxx, DC=xxx', password => 'xxxxx', Version => 3) or die "$@";

my $schema = $ldap->schema ();

print $schema;

##
if all goes right! the script will print nthe reference value of the $schema , its a meaningless value but it means you actually use the corrent DN for the user, and you did connect to the AD
 
also download windows xp support tools and user the adsi edit tool to read all the DN or your AD 
 
in the otrs parameters
baseDN is the dn of the parent entry of all your user
 
these are all the tips i have

 
On 2/13/08, Daniel Zamorano <daniel.zamorano@duxdiligens.com> wrote:

Sorry i tried that but, i cannot authenticate with AD

I Only receive the message "Identification incorrect your user or password
was entered incorrect"

Do you have an idea about the problem

Daniel Zamorano Mejía




-----Original Message-----
From: Shawn Beasley [mailto:shawn.beasley@otrs.com]
Sent: Martes, 12 de Febrero de 2008 04:41 a.m.
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - Active Directory

Hi Daniel,
> try this
>  $Self->{'AuthModule::LDAP::Host'} = 'serverdemo';
>
> instead of this
>  $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com
> <http://demo.com/>';
>
> i.e remove the demo.com <http://demo.com> bit
>
> On 2/11/08, *Daniel Zamorano* <daniel.zamorano@duxdiligens.com
> <mailto:daniel.zamorano@duxdiligens.com>> wrote:
Additionally, when you have no users in your DB with matching info, you have
to use the UserSyncLDAPMap section - it can be copied out of the
Defaults.pm. Otherwise, you will get Panic! No user data.
>
>     Hi.
>
>
>
>     I have a problem; I can't configure OTRS to authenticate whit
>     Active Directory, I was configuring  and I cannot  log me in the
>     system whit AD.
>
>
>
>     I have that questions:
>
>
>
>     I should configure each agent in the database after to try
>     configure the Active Directory?, if yes(whit password?)
>
>
>
>     I have the next info
>
>     User Administrator in AD:  adminotrs  à in the Users folder
>
>     Server: serverdemo
>
>     Domain : demo.com <http://demo.com/>
>
>
>
>     that is my config.pm <http://config.pm/>,
>
>
>
>       $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
>
>       $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com
>     <http://demo.com/>';
>
>       $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=demo,
> dc=com';
>
>       $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
>
>
>
>       $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=adminotrs,
>     ou=Users, dc=demo, dc=com';
>
>       $Self->{'AuthModule::LDAP::SearchUserPw'} = 'adminpsw';
>
>
>
>     Do I need another configuration?
>
>     Or is bad my configuration?
>
>



--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
     http://www.otrs.com/ :: Communication with success!


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