[otrs] Print in 2.1.2 creates PDF?! And the grey background

19 Oct 2006

      My agent is going to kill me if I can't figure out a way to make printing
tickets behave as it used to in 1.3.  We don't want OTRS to create PDFs when
we want to print a ticket.  How can I get the Print button to present the
printable layout in a window?

And how can I adjust the printable layout's design so that there isn't a
grey background?

-- 
Wes Plate
 Automatic Duck, Inc.
  http://www.automaticduck.com