Hi,

I tried to use dynamic fields in notifications, using the following syntax : <OTRS_TICKET_DynamicField_Myfield>

It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket.

It's replaced instead with "-".

Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ?

Regards

Alexis