----- Message d'origine ----
De : Tojo RANDRIANAIVOJAONA <ra_tojo@yahoo.fr>
À : otrs@otrs.org
Envoyé le : Lundi, 27 Mars 2006, 5h49mn 33s
Objet : [otrs] LDAP Customer ticket view group
Hello !
I use LDAP Backend and I'd like that a customer can see ticket created by all customers .
The method with a DB Backend is to attribute the same "Customer Number" (CustomerID => 'customer_id') for all customers.
With LDAP, the initial Config.pm contains
CustomerID => 'mail'
So, I understand that anybody cannot see any tickets. Then, I changed to
CustomerID => 'o' ( 'o' have the same
value for all customers).
But the problem persists !!
I already sought the solution in the forum but I did not find
Thanks in advance for any help
Tojo Randrianaivojaona
18, rue Fouré
c.319
44 000 NANTES
Tel: 06 33 56 94 84