in 1.3.x you would have to assign the new themee to the customer users too...
have a look a the admin part and then custormer-User(? im not shure how it is called, i have got a german version. on the left, 4th point from the top....)

Li

otrs-bounces@otrs.org schrieb am 21.03.2006 17:39:36:

> Hi !
>
> I created a new theme by adding a new theme directory
> (mkdir ~otrs/Kernel/Output/HTML/NewTheme/),  Copying
> an existing theme into the new directors (cp
> ~otrs/Kernel/Output/HTML/Standart/*.dtl
> ~otrs/Kernel/Output/HTML/NewTheme/).
>
> and Modifying the dtl files. Then, I inserted the new
> theme into the table "Theme"  and I changed Config.pm
> (
>            $Self->{DefaultTheme} = 'NewTheme'; )
>
> In addition, I updated  AgentPreferences (Theme =
> 'NewTheme')
> (http://xxx.xx.xx.xx/otrs/index.pl?Action=AgentPreferences)
>
> Consequently, I have a new theme when I am in the
> Login   page (CustomerLogin.dtl). However, when I am
> in customer page (CustomerStatusView.dtl), I don't
> have the new theme, I have the "standard" theme.
>
> I don't understand !!
>
> Can you help me ?
> (I'd like to use a new theme for any customer)
>
>
>
>         Tojo Randrianaivojaona
> 18, rue Fouré
> c.319
> 44 000 NANTES
> Tel: 06 33 56 94 84
>   ra_tojo@yahoo.fr
>   Tojo.Randrianaivojaona@polytech.univ-nantes.fr
>
>
>
>
>
>
>
>    
>
>    
>      
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