8 Feb
2010
8 Feb
'10
10:31 a.m.
Hi there, I need to make some statistics about escaleted tickets by agent. I´ve looked into the statistics of ITSM but didn´t find a way to make such a statistic. Has anybody such a feature or can give me a hint how to build such a statistics? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489