hi,<div><br></div><div>otrs 2.2.4 with itsm: when i close a ticket using the close either in the listview or the ticketzoomview, and choose internal-note as the note-type, the system still sends an update notification to the customer:</div>
<div><span class="Apple-style-span" style="font-family: Geneva; "><table border="0" width="100%" cellspacing="0" cellpadding="2"><tbody><tr class="contentbody" style="color: rgb(0, 0, 0); background-color: rgb(238, 238, 238); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">
<td class="searchpassive" style="color: rgb(0, 0, 0); background-color: rgb(238, 238, 238); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">Wed Apr 2 14:30:46 2008</td><td class="searchpassive" style="color: rgb(0, 0, 0); background-color: rgb(238, 238, 238); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">
notice</td><td class="searchpassive" style="color: rgb(0, 0, 0); background-color: rgb(238, 238, 238); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">OTRS-CGI-19</td><td class="searchpassive" style="color: rgb(0, 0, 0); background-color: rgb(238, 238, 238); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">
Sent customer &#39;StateUpdate&#39; notification to &#39;xxxx &lt;<a href="mailto:xxxx@mobilepeople.com">xxxx@mobilepeople.com</a>&gt;&#39;.</td></tr><tr class="contentbody" style="color: rgb(0, 0, 0); background-color: rgb(238, 238, 238); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">
<td class="searchactive" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">Wed Apr 2 14:30:46 2008</td><td class="searchactive" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">
notice</td><td class="searchactive" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">OTRS-CGI-19</td><td class="searchactive" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 12px; font-family: Geneva, Helvetica, Arial, sans-serif; vertical-align: top; ">
Sent email to &#39;xxxx &lt;<a href="mailto:xxxx@mobilepeople.com">xxxx@mobilepeople.com</a>&gt;&#39; from &#39;mobilePeople support &lt;<a href="mailto:xxxx@mobilepeople.com">xxxx@mobilepeople.com</a>&gt;&#39;. HistoryType =&gt; SendCustomerNotification, Subject =&gt; Re: [mPTicket#2008040219000029] New State &quot;closed successful&quot;!;</td>
</tr></tbody></table></span><br></div><div><br></div><div>any idea what i did wrong to get this?</div><div><br></div><div>thanks</div><div><br></div><div><br>-- <br>/florus
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