Hello, When trying the following I get errors. bin]# cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Tue Oct 2 15:13:13 2012 Message: Module Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm not found! Traceback (14249): Module: Kernel::System::EventHandler::EventHandler (v1.10) Line: 209 Module: Kernel::System::Ticket::HistoryAdd (v1.549.2.6) Line: 5270 Module: Kernel::System::Ticket::TicketCreate (v1.549.2.6) Line: 521 Module: Kernel::System::PostMaster::NewTicket::Run (v1.86) Line: 170 Module: Kernel::System::PostMaster::Run (v1.87.2.1) Line: 374 Module: (eval) (v1.5) Line: 114 Module: ./otrs.PostMaster.pl (v1.5) Line: 84 I guess the TicketFreeFieldDefault.pm should be TicketDynamicFieldDefault.pm but I can't figure out where or how it is being referenced. Thanks, -- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com