Hi Jason, On Tue, Apr 18, 2006 at 07:45:13AM -0400, Jason Loven wrote:
As I mentioned in an email posting yesterday I have not been able to use mod_perl with OTRS. When I set up apache (apache2 / mod_perl2) per the OTRS instructions I get the following error during startup?
[Mon Apr 17 18:41:54 2006] [error] Can't locate Apache/RequestRec.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. ../../ /usr/local/otrs/Kernel/ cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/site_perl/5.8.6/mach /usr/local/ lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl/5.6.2 /usr/local/lib/ perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.6 /BSDPAN /usr/local/lib/perl5/5.8.6/mach /usr/local/lib/perl5/5.8.6 . /usr/local //../.. //../../Kernel/cpan-lib) at /usr/local/lib/perl5/5.8.6/CGI/Carp.pm line 471, <PRODUCT> line 4.\n
Does anyone know what?s causing this? Here?s the file I?m ?Include?ing? in my httpd.conf?
---------<beginning of file>---------------------
# agent, admin and customer frontend
ScriptAlias /otrs/ "/usr/local/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/usr/local/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /usr/local/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
Does it work, if you remove this line? What version of mod_perl2 and cgi.pm is installed? Which distro are you using, which web server version is running? Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!