Considering that each installation we have links accounts out of the box... I'd agree you have a problem.

The only thing I would know to check is to verify that you have email addresses configured in your customer users' accounts. This has always worked without issue on our installs.

Might suggest you look at the mods you may have done.

(sorry, for the top post. Mobile device doesn't bottom post well.

Merry Christmas,

LQ

- Sent from my Palm Pre

Aron Rotteveel wrote:

If what you are saying is right, my OTRS setup must be incredibly broken.

I have never experienced a single ticket being automatically linked to a customer in my customer database.

Is there anything I might be overlooking?