A few feature requests that might help along with the next version: 1) Create an admin interface page to cover the functions / capabilities of the 'GenericAgent.pm'. This can be a few options and move / execute commands. 2) My technicians would like individual automated replies to messages assigned to them. Mainly so that their phone number can be sent out. I figure this can be done in two possible ways. The first way seem is the easiest, but less flexible: a) Create a tech_phone_number variable in the system and then I can update the standard signature line to just add that in to all of our emails. b) Create a Auto Responses <--> Tech Lead mapping. I like this one a lot. This would allow a nice email to go our to the customer notifying them to who their ticket was assigned to and what that Tech's specific contact information is. 3) Add some delete capabilities to the interface. I've noticed that the following areas in the interface do not have any delete capabilities: a) Queues b) Signatures c) Responses d) Email Addresses e) Auto-Responses f) Responses g) Attachments ================================================= Great work so far, and I appreciate all the hard work. Cheers, Jake Covert