IMO a bug report would just be fine! Thanks, -Martin On 02.09.2009, at 21:59, Richard Stockton wrote:
Previously Richard Stockton wrote: Sadly, no. The errors in the log look like this (there are always at least 2 and sometimes 3 lines at about the same time in the log):
[Mon Aug 31 16:46:19 2009][Error] [Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User! [Mon Aug 31 16:46:21 2009][Error] [Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User!
And Alexander Halle was kind enough to try to help (again):
Hi Richard,
I can reproduce this by trying to log in at the customer web interface (customer.pl) by only providing a password but no customer user name.
If you provide both, a wrong customer user name and a password you get a additonal "[Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for '<user>' (REMOTE_ADDR: 192.168.0.1)".
Since we don't have any Customer Users, only agents, this makes no sense to me.
I don't seem to be able to find a way to reproduce the errors, but they keep happening, at the rate of 100-300 log lines per day. As usual, any insight into this issue will be much appreciated.
If I'm right this time there should be web server log entries identifying the users who try to login as a customer since you have no customer accounts.
Please give feedback, especially if you could solve this mystery.
Unfortunately, I do not have such entries in my web access_log.
otrs.log.2009-9: [Wed Sep 2 06:33:53 2009][Error] [Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User!
access_log: nnn.nnn.nnn.nnn - - [02/Sep/2009:06:33:53 -0700] "GET /otrs/index.p l?Action=AgentTicketZoom&TicketID=958864 HTTP/1.1" 200 34712 "https://otrs.example .com/otrs/index.pl?Action=AgentTicketQueue&QueueID=6&View=" "Mozilla/ 5.0 (Windows ; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 (.NET CLR 3.5.30 729)"
IPs and other identifiers redacted...
Another example: otrs.log.2009-9: [Wed Sep 2 12:29:45 2009][Error] [Kernel::System::CustomerUser::DB::CustomerUserDataGet][414] Need User!
access_log: nnn.nnn.nnn.nnn - - [02/Sep/2009:12:29:45 -0700] "POST /otrs/index.p l HTTP/1.1" 302 101 "https://otrs.example.com/otrs/index.pl?Action=AgentTicketEmai l" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Fi refox/3.5.2 (.NET CLR 3.5.30729)" nnn.nnn.nnn.nnn - - [02/Sep/2009:12:29:45 -0700] "GET /otrs/index.pl ?Action=AgentTicketEmail&Subaction=Created&TicketID=959180 HTTP/1.1" 200 44992 "h ttps://otrs.example.com/otrs/index.pl?Action=AgentTicketEmail" "Mozilla/5.0 (Windo ws; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/ 3.5.2 (.NET CLR 3.5.30729)"
Note that the first one is triggered at the same time as an AgentTicketZoom, while the latter one appears to be triggered by AgentTicketEmail. I can't find any consistent correlation between the otrs.log errors and the access_log.
BTW, I just updated to 2.4.4 and that didn't change anything. [sigh]
Once again I appreciate your efforts, Alexander, but the problem persists. Any other ideas? Anyone? TIA. - Richard