Re: [otrs] RE : OTRS 3: worth the wait? Any information regardingfeatures / sneak peeks?

The PDF just has been refreshed and has a new URL: http://www.otrs.com/fileadmin/mediafiles/Download/Praesentationen/Service_Ma... We are preparing more information soon, please stay tuned. If you're into development, you can check out the CVS HEAD version of OTRS and see the daily progress made. For non-UI features, you can also read through the CHANGES file and see what has been added since 2.4.x: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?view=markup Regards, Mike. On Thu, Apr 15, 2010 at 10:23 AM, LEBLANC Bastien (EXT CAP GEMINI) < ext.cap-gemini.leblanc@sncf.fr> wrote:

Hi,

the PDF is not available anymore?

Not Found The requested URL /fileadmin/mediafiles/Download/Praesentationen/Service_Management_Solutions_OTRS_Inc.pdf was not found on this server.

-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Aron Rotteveel Envoyé : jeudi 15 avril 2010 10:16 À : User questions and discussions about OTRS. Objet : Re: [otrs] OTRS 3: worth the wait? Any information regardingfeatures / sneak peeks?

Hi Michiel,

I am very curious to see the progress that is being made on this new release; are there any new developments worth mentioning yet? As mentioned before, I believe that OTRS can greatly benefit from more community feedback during the development phase.

Thanks in advance.

-- Best regards,

Aron Rotteveel

2010/3/12 Michiel Beijen

Hi Aron,

If OTRS3 is worth the wait, you should obviously decide for yourself.. All I can give you right now is some screenshots on page 22 of this document:

http://www.otrs.com/fileadmin/mediafiles/Download/Praesentationen/Service_Ma...

For the design we've worked together with a company that is specialized in interaction design. I'm really happy with the way it works and think it's a major step ahead in usability of the product (and it just looks great, too).

We are currently working on HTML prototypes that serve as the basis for OTRS 3. They will be finished in the upcoming weeks. After that, there will still be lots of work implementing that in OTRS. We hope to be able to share more details on the project, including timelines etc, in April.

I hope you stay tuned!

((enjoy)) - Michiel Beijen R&D

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On Fri, Mar 12, 2010 at 9:59 AM, Aron Rotteveel wrote:

...

Hi everyone, I have noticed several short statements regarding the upcoming release of OTRS 3, but all of these seem to be quite vague. Perhaps I am overlooking something, but I have not seen any detailed information regarding features, improvements and release dates. Is there a place where I could find this? We have recently discovered ActiveCampaign Helpdesk software and I must say that it is looking rather good. We have been OTRS users for quite a while and I'd rather not switch systems only to discover that OTRS 3 is a complete overhaul and makes me want to switch back again. Any information on this new release would be greatly appreciated. Thanks in advance, Best regards, Aron Rotteveel

...

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