Hello list, I have a server Windows 2003 r2, with OTRS 3.0.4 and MySQL database, this server is for test and try some functionality about OTRS. Today I want to install OTRS on another server to production, so I do this 1 On Test server - Save the config.pm on a share folder - Save MySQL database (mysqldump uroot otrs > otrs_dump.sql) and save it on a share folder - Save sysconfig by administration tools on OTRS, and copy it in share folder 2 on Production server (also windows 2003 r2) - Install OTRS 3.0.4 - Dont run the web installer after - Create the database : mysql> create database otrs character set utf8; - Allow privileges: mysql uroot e grant all on otrs.* to otrs@localhost identified by test && mysql uroot e flush privileges - Restore database: mysql uroot otrs < otrs_dump.sql - Copy the old config.pm (test server) to the production server - After I try to run OTRS to import my sysconfig and I have this error: Access denied for user 'otrs'@'localhost' (using password: YES) I think its mismatch witch credential about MySQL root but I dont know where I can see it? And I have a about the user (otrs@localhost) in the grant MySQL command, because in the config.pm the user is otrs and password hot Best regards Sébastien Bory