[otrs] ITSM configuration and best practices

So we've been using OTRS for several years for our ticketing system. It's been working very well for us and thank you to all the hard work by the developers! Is there a good resource for learning how to get started in setting up ITSM in general? I've read through the OTRS docs and have it installed but now I'm trying to determine how best to implement it as far as setting up the service catalog and various other components. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@caisoft.commailto:jloven@caisoft.com Web: http://www.caisoft.com/blocked::http://www.cainetserv.com/