Hi Stefano,
looking around the manual, seem to be not smarter to cancel an Agent (not customer) because of losing corelation with tickets. Disable him is more smarter.
Thanks,
Luca Domenella
T: +39 0698962316
E: luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stefano Boccanera
Sent: mercoledì 28 dicembre 2011 17:51
To: User questions and discussions about OTRS.
Subject: Re: [otrs] how to search on the mailing list archives ?
hi luca
Do you need remove an agent or a customer ?
For an agent is a bit difficult, because in OTRS you can put an agent 'not active' but you can't cancel him.
A definitive delete, requires access the OTRS DB and delete by hand the account if no ticket or change (for ITSM) is
assigned to him.
regards
Stefano Boccanera
2011/12/28 Luca Domenella